Returns delivery address

Returns terms and conditions

Return deliveries will only be processed when accompanied by the completed return delivery note, stating the reason for the return.

• Unused items showing no traces of usage and packed in their original packaging may be returned within 14 days of receipt.
• Please document any transport damage noticed upon receipt immediately in writing on the freight document, refuse acceptance of the consignment, ask the freight carrier to confirm the damage and immediately notify HELLER Services GmbH. Any transport damage reported at a later date will not be accepted with the exception of any hidden damage.
• Only items with a minimum value of EUR25.00 are eligible for a credit note.
• No credit note is issued for sealing elements, items sold by the metre and sets of wear parts..
• An inspection fee will be charged for any seals that are found to be broken.

Contact: retouren@remove-this.heller.biz